Granville Plus Nursery School

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Feedback (and Complaints)

Parent View (on the Ofsted website)

Please feel free to comment on your experience of the school for you and your child via the following link:

Ofsted Parent View

Complaints 

We aim to provide a quality service in all aspects of the School’s work. Nevertheless things sometimes do not go as they should. Please do not bury any worries or concerns you may have, small, medium or large. It is always better to air these openly, so that they can be resolved quickly and to everyone’s satisfaction. 

For more complex issues that cannot be re- solved straight away it may be most appropriate to make an appointment. However staff, including the Headteacher, will always try to see you as soon as possible.

 The complaints procedure is as follows: 

1. You should first raise any matter of concern with your child’s keyworker. 

2. If you are not satisfied with the response you should raise the matter with the Headteacher (or the Deputy or Senior Nursery Officer or Horizon Team Leader in the absence of the Head). 

3. Should you feel the concern has not been adequately addressed you may take your complaint to the Governing Body. 

4. You may also take your complaint to the Department for Education, if still dissatisfied.